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To most people, their most important asset is their home and therefore it is important that termite protection remain a priority for every home owner. .

In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in respect of principles of practice for termite management.

The ACCC recognised that by abiding by the standards set out in the Codes, pest managers who chose to become bound by the codes were required to meet certain levels of technical experience and education in termite management clinics in order to become a signatory to the codes.



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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair trades in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure for the benefit of Australians.

For further questions or enquiries regarding the ACCC, please refer to their website at .

A code of practice sets out industry standards of conduct. They are guidelines for honest dealing between you and pest controllers and they allow consumers know what businesses consent to in dealing with them. The principles of practice that have been lodged with AEPMA would be to represent the whole of industry.



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The Code has been drawn up by an expert technical committee and sets out the current best actions to consider in dealing with termites. The principles of practice are regularly revised to ensure that they are technically correct and set out the very best options for dealing with termites in Australia.

Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was that previously, consumers were required to purchase duplicates of the Australian Standards to observe that the minimum requirements necessary in termite work. The codes of practice are available free of charge and can be downloaded in the AEPMA website at



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They can also be obtained from an accredited code of practice pest controller you simply have to ask! .

The codes set out dispute resolutions and disciplinary action which could be imposed in regard to a breach of these codes. Signatories to the codes must agree to be bound by the dispute resolution procedure set out in the Codes. Codes signatories must have documented consumer complaints handling processes that comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).



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Complaints which cannot be solved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .

Suspend use of the Code until the party in question can demonstrate ongoing ability to comply with this Code,

Failure to comply with the audit of the Disciplinary Committee may result in disqualification, suspension and publication of the violation on the AEPMA website.



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As an alternative to this dispute resolution process, or if a client is dissatisfied with the manner in which a complaint is resolved, they may lodge the complaint with the relevant consumer protection agency or court of tribunal.

A list of accredited companies which have signed up to the codes of practice are available on the AEPMA site. A listing of companies who guarantee to implement the codes of practice can be attained visit this web-site by obtaining a listing on

7) The pest control company I'm proposing to cope with does not wish to utilize the codes of best practice. In this scenario, how can I ensure my job is done correctly



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It is not compulsory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Part 1 New Building Work (2014), AS 3600.2 Component 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Part 3 Assessment Criteria for Termite like this Management Systems 2004.

If your pest controller is not proposing to utilize the Code of Practice, you should request copies of the acceptable standards to which the job is to be conducted. These can be obtained from the pest controller you are contracting to or can be bought from Australian Standards Why could pest control companies not want to utilize the Code of Practice.

The Code of Practice is not compulsory and a lesser standard than the Code of Practice can be obtained through Australian Standards. You need to go to this site buy the aforementioned Standards or obtain them from the preferred pest controller in order to ensure that the work you have contracted to fulfills the minimum standards available under regulation.

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